HELP SECTION

Greetings turquoise jewelry lovers!  We hope we can help you with whatever you need.  These are our most commonly requested Help questions.  If you can't find the answer to your question here, please email us at help@turquoisejewelry.com, and we will get back to you as fast as we can.

What is the Return Policy?
Is this turquoise "real"?
How do I track my shipment?
How do I cancel my order?

What is your Return Policy? – Our Money-Back Guarantee

If you're unhappy with your jewelry for any reason at all, and you don't even have to tell us why, you have 10 days from receipt of your order to contact us at refunds@turquoisejewelry.com to get a 100% refund.  Our only requirement is that you contact us within 10 days of receiving your order to let us know (we'll then give you the shipping and return information).  We will actually issue you your refund once the jewelry has been returned to us and it has been processed as received.

Is this jewelry "real"?

Simply, "YES!"  We employ our best efforts to safeguard your trust and ensure our turquoise is "real" and of the highest quality.  We do not sell either dyed turquoise or reconstituted turquoise (also known as "chalk turquoise").  We only use genuine authentic turquoise in our jewelry.  Why do it otherwise?

Our head of purchasing and procurement has been buying and selling turquoise jewelry for a decade and a half for major retailers and wholesalers, and brings her expertise and relationships to bear in hand-selecting authentic quality turquoise jewelry for our customers.  We take great pride in the jewelry we sell our customers.

In recent years both fake and chemically-treated turquoise has unfortunately become more prevalent.  For those that know turquoise, it is easy to tell the difference.  One way to tell is whether the stone is of a uniform color.  A turquoise stone of totally uniform color without any of the trademark matrix of black, brown and gold coloring is most likely been dyed or reconstituted in some chemical fashion.  While this is not always true, it is a very good guideline to follow (although the Sleeping Beauty mine in Arizona, for instance, produces some beautiful uniform pale blue turquoise).  Also keep in mind that real turquoise stones of any size are valuable gemstones, particularly since there is a dwindling global supply of turquoise, and are likely to be priced accordingly.  If the price seems too good to be true, it's probably because it is.

If you'd like to learn more about Turquoise the Stone, you an always check out our article.

How do I track my shipment?

If we've shipped your order, you should have received a Shipment Confirmation email from us that included the shipment method and tracking number.  You can also check your shipment tracking number through logging into My Account, and in fact check there whether we have even shipped your item yet.  Once we have shipped your item, you can check with our shipping partner the U.S. Postal Service (USPS) and they'll let you know where you package is (provided you have the Tracking #, of course!).

How do I cancel my order?

Email us immediately at help@turquoisejewelry.com.  If we haven't shipped your order yet, we can issue you an immediate refund on the spot.  If we have already shipped your order, we'll have to work with our shipping partner to see if we can have it re-routed back to our warehouse.  There is a possibility that we won't be able to re-route it midstream, and the order will arrive on your doorstep.  In that case, we will provide you with instructions on how to ship the order back to our warehouse, and will issue you your refund when we have received the return shipment and processed it back into inventory.