Policies

 

TurquoiseJewelry.com is committed to maintaining your confidence and trust, and accordingly upholds the following policies:

 

What is your Return Policy? – Our Money-Back Guarantee

 

If you're unhappy with your jewelry for any reason at all, and you don't even have to tell us why, you have 10 days from receipt of your order to contact us at refunds@turquoisejewelry.com to get a 100% refund.  Our only requirement is that you contact us within 10 days of receiving your order to let us know (we'll then give you the shipping and return information).  We will actually issue you your refund once the jewelry has been returned to us and it has been processed as received.

 

Is this turquoise "real"?

 

Simply, "YES!"  We employ our best efforts to safeguard your trust and ensure our turquoise is "real" and of the highest quality.  We do not sell either dyed turquoise or reconstituted turquoise (also known as "chalk turquoise").  We only use genuine authentic turquoise in our jewelry.  Why do it otherwise?

 

Our head of purchasing and procurement has been buying and selling turquoise jewelry for a decade and a half for major retailers and wholesalers, and brings her expertise and relationships to bear in hand-selecting authentic quality turquoise jewelry for our customers.  We take great pride in the jewelry we sell our customers.

 

In recent years both fake and chemically-treated turquoise has unfortunately become more prevalent.  For those that know turquoise, it is easy to tell the difference.  One way to tell is whether the stone is of a uniform color.  A turquoise stone of totally uniform color without any of the trademark matrix of black, brown and gold coloring is most likely been dyed or reconstituted in some chemical fashion.  While this is not always true, it is a very good guideline to follow (although the Sleeping Beauty mine in Arizona, for instance, produces some beautiful uniform pale blue turquoise).  Also keep in mind that real turquoise stones of any size are valuable gemstones, particularly since there is a dwindling global supply of turquoise, and are likely to be priced accordingly.  If the price seems too good to be true, it's probably because it is.

 

If you'd like to learn more about Turquoise the Stone, you an always check out our article.

 

Basic Confidentiality Policy

 

It is our policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information.

 

No Release of Information to Third Parties

 

Personal information will not be released to third parties. There are no circumstances under which we will provide or sell personal information to third parties. We may disclose to third parties certain aggregate information contained in your registration data or related data, provided that such information will not include personally identifying information, except as specifically authorized by you or in the good faith belief that such action is reasonably necessary to comply with the law or legal process.