Frequently Asked Questions
What kind of information do you collect from your customers?
Information we collect automatically when you use the Services
TurquoiseJewelry.com and our affiliate sites reserve the right to collect your information when you use any of our services, including but not limited to, the features you use; the links you click on; the type, size and filenames of attachments you upload to our services, products browsed, duration of sessions, items added to cart, frequently used search terms, etc.
We keep track of certain information about you when you visit and interact with any of our services. If you do not wish for your information to be stored or used, please do not use any of our services. By using our services, you automatically agree that we can store and use your information that we collect on our sites as we see fit.
This information includes, but is not limited to,
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the services. This device information includes your connection type and settings when you install, access, update, or use our services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better service experience.
Information we receive from other sources
The data that we collect from you on our site is ours to share with any third-party we see fit. This can include services like email automation companies, Google AdWords programs, etc. We reserve the right to change our privacy policies at any time and it is up to you as the user to keep up with these changes.
We collect primarily collect information about you in three ways: 1. Through information you voluntarily provide when you register with, make purchases from, and otherwise use TurquoiseJewelry.com. 2. Cookies and web beacons automatically record data from your computer when you use certain services. We collect personal information in order to help us provide the best services and products. We take the security of your information very seriously and go to great lengths to protect it. 3. We, on occasion, may obtain personal information about potential customers from agents, consultants, contractors, carriers and other third parties.
The following are the types of information Turquoise Jewelry collects and manages:
Contact information - When you register, make a purchase with Turquoise Jewelry, or use any of our optional services, we ask that you provide us with your name, mailing address, email address and telephone number.
Contact Us - When you ask us questions, send comments to us, or seek our help, we may, in some instances, collect the data and save it for future reference.
Financial information - If you make a purchase here at TurquoiseJewelry.com, we will ask for your payment information, credit card number, and billing and shipping addresses. If you use our speed checkout feature, you are granting us permission to save both your payment and shipping information.
Gifts - If you make a purchase and ship it to another party, we will ask for the recipient's name, their address and email address.
Miscellaneous - If you choose to use our notify-a-friend program, Wish List feature, or reminders, we may, in some instances, collect and save that data.
Subscriptions - If you request our e-newsletters or other promotional notices, we may, in some instances, collect and save that data. If you sign up to receive e-newsletters, we might ask for information about what interests you.
What are cookies? Does TurquoiseJewelry.com use them?
When you use the Internet, the websites you visit put little bits of information—called cookies—on your computer's hard drive. Cookies serve three main purposes: session management, personalization, and tracking.
We use session cookies, which expire as soon as you leave our website, to maintain data while you are on our site. For example, it will keep items in your shopping cart while you continue to browse our site.
We use persistent cookies to personalize your sessions and to track how you navigate through our site. When you visit any website, and it personally greets you by remembering your user ID or password, you know you have a cookie from that site. These cookies remain on your hard drive until you delete them or they expire.
You can control your computer's cookies. Use the "Help" feature of your browser to learn how to disable cookies, delete them or prevent them from being placed. We recommend you leave Turquoise Jewelry cookies enabled so you can enjoy the shopping features we offer.
What are web bugs? How does TurquoiseJewelry.com use them?
A web bug, which is also known as a tracking bug or web beacon, is a small transparent graphic that tracks when you read an e-mail or web page, what computer you use to read the message, and how you forward messages. We use web bugs to compile data about our customers' shopping and browsing habits while they visit our website. For example, if you arrived at TurquoiseJewerly.com via an advertisement we placed on a third party's website, the web bug lets us know. This valuable information helps us market and manage our website and improve experience while you're shopping with us.
What if I would prefer not to provide personal information?
If you buy something from TurquoiseJewelry.com, ask us questions, request help or subscribe to our services, we need your information. We respect the confidentiality of your personal information as described in this Privacy Statement, whether you provide it over the phone, in writing, through our website or by other means.
Will TurquoiseJewelry.com protect my personal information?
Your personal information is encrypted when it is sent to any website beginning with "https." Our servers store your information in a restricted-access facility. When we communicate with you about your order, we use only the last four digits of your credit card number.
How will TurquoiseJewelry.com use my information?
TurquoiseJewelry.com needs your information to process your orders and to communicate with you about said orders. Additionally, we use your contact information for e-mail newsletters, promotions and to respond to your requests for information. Secondly, our managers and marketing team uses your personal information for research on how to improve our products, customize your content and offer the best services possible. On occasion, we might ask you to complete a survey or short questionnaire to help us improve our business; however your participation is not required. Finally, the information we collect via cookies and web bugs is used to analyze how our customers access, use and navigate our site. The data will teach us how we can improve our content, market our services and enhance your shopping experience.
Does TurquoiseJewelry.com share my information with third parties?
If you use a credit card to make your purchase, we share your information with your financial institution (Visa, MasterCard, Discover, American Express, and PayPal). If we ship items to you, we share certain information with the delivery service (UPS, USPS or any other mail carrier). If you purchase an item that ships direct from another company, such as a manufacturer, we will share your information with that company.
We might grant access to our customers' information to third parties who perform business on our behalf, such as customer service, accounting, research and development, marketing, IT and records management. These entities use the information to perform functions that we hire them to do, and we DO NOT authorize them to use that information for any other purpose whatsoever.
If you use one of our third party affinity programs, we will share information with the other entity—and they with us—concerning your purchases. If we ship your purchase to a third party or you use our notify-a-friend feature, we will contact that person, if you request it.
If you use the social media sharing buttons on our site (such as Twitter, Facebook, Pinterest and Google+), you grant us permission to share certain personal information about you with those entities. If any part of Turquoise Jewelry or one of our affiliates merges with, acquires, or is acquired by another entity, our customers' personal information could be part of the transferred assets. If this happens, the acquiring entity or TurquoiseJewelry.com will notify you via e-mail or by posting notice on TurquoiseJewelry.com. We reserve the right to share your personal information with our affiliates as it pertains to our business, when we believe it is legally necessary and to enforce the General Terms and Conditions of this website and our other services. We also reserve the right to share your personal information when we believe it is necessary to protect the safety, property, rights or other interests of TurquoiseJewelry.com and its customers.
What are third party affinity programs?
A third party affinity program is when two—or more—entities partner for mutual benefit. For example, a university might partner with a bank to offer its alumni a Visa card. When we advertise TurquoiseJewelry.com products on other sites, and you click to our services and purchase products, we share information about your purchases with these other member organizations.
What about children? Does Turquoise Jewelry protect their information?
Our terms and conditions state that you must be over 18 years of age to use our services and purchase our products. In addition, we never knowingly collect information from anyone under 13 years of age.
How can I discover what information TurquioseJewelry.com on file about me? Can I make changes to it?
You may review and change your personal profile any time by going to "My Account" and entering your user ID and password. You may also change your shipping address or payment method when you place orders. You may contact our customer service representatives at any time to check or change your profile and to remove your name from our contact lists. Click here or e-mail us email@example.com, call 1-888-659-2005, or write to TurquoiseJewelry.com, Customer Service, 8175 E. Evans Rd. #13851, Scottsdale, AZ 85267. You cannot access or modify some of the non-personal information we collect from tools such as web bugs or beacons.