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SHIPPING & RETURNS

At TurquoiseJewelry, we know the delicacy that precious gemstones require when being transported. We take great care in packing your items safely and shipping them so you receive them in their original condition. All orders are shipped Monday through Friday within two business days of processed payment.

All TurquoiseJewelry items are shipped through the United States Postal Service and UPS. The cost paid for shipping includes the transport, handling, and package insurance. Be aware that shipping time begins when your order leaves our facility, not the time the order is placed. If your purchase is not received in a timely manner, or is damaged in any way, please contact us immediately.

Customer Care:

Phone:1-888-659-2005

Email: support@turquoisejewelry.com

  • Most orders are shipped out the same or next business day. All orders will be shipped out within two business days (Guaranteed)
  • All shipping times are according to the carrier
  • Shipping time begins once the order leaves our facility, not when order is placed

 

FREE SHIPPING - USA ONLY

 Shipping Method

Estimated Delivery Time

Guaranteed
UPS or USPS
(decided by shipping department unless specified)

4 - 8 Business Days

 

USPS

 Shipping Method

Estimated Delivery Time

Guaranteed
Express Mail

1 - 2 Business Days*
First Class Mail

3 - 6 Business Days
Priority Mail 2-3 Day

2 - 3 Business Days

 

UPS

 Shipping Method

Estimated Delivery Time

Guaranteed

Next Day Air

Next Business Day*

2nd Day Air

2 Business Days**

3 Day Select

3 Business Days***

Ground

3 - 15 Business Days
    *Excluding weekends and December 22nd through December 25th.
  **Excluding weekends and December 20th through December 25th.
***Excluding weekends and December 10th through December 25th.

 

INTERNATIONAL - UPS

 Shipping Method

Estimated Delivery Time

Guaranteed

Express International

Up To 12 Business Days Depending on Country

First Class International

7 - 21 Business Days

Global Economy

10 - 21 Business Days
 Shipping Guarantees Exceptions: Please be mindful that in certain circumstances, the shipping carrier (USPS or UPS) may not be able to guarantee a shipment arrival timeframe. This can be due to weather circumstances or unforeseen issues. Most orders will arrive in the time frames provided; however we cannot guarantee the arrival timeframe in some instances.

 

RETURN & EXCHANGE POLICY

 Policy

Returns Allowed*

Exchanges Allowed**

Non-Holiday Policy

Within 30 days from date of delivery

Within 30 days from date of delivery

Holiday Policy

Within 30 days from date of delivery

Orders placed between November 27th and December 5th are accepted for exchange up to January 5th to give you more time ***
 *Returns qualify for a full refund minus the original and return shipping charges. Returns will not be accepted if an item has been damaged, modified or altered in anyway. Items must be in original condition without any sizing or other changes.
**Buyer pays shipping both ways for exchange shipments.
***Our 30 day non-holiday exchange policy will be applied to orders placed after December 5th.

 

Satisfaction Guaranteed:

The great care put into TurquoiseJewelry’s products are made to ensure you love them. In the event that you are unhappy with your purchase for any reason, we do issue a full refund or exchange within 30 days of the delivery date. A returned purchase will be refunded minus the original shipping charges. We ask that you call our Customer Care team prior to sending a return or exchange back so we can begin processing it. Return shipping is not included with our orders.

Be mindful that damaged, modified, or altered items cannot be returned. Items must be in the original condition, including size and shape.

RMA number is required for returns to be processed. You must obtain a RMA number please call or email us. Once obtained, write on outside of the package clearly marked & visible.

Once the returned item or items have been received, it can take up to 72 hours to be processed by our Returns Department.

Holiday Return Policy

Understandably, holiday purchases require an extended exchange time frame. Any items purchased between November 1st and December 5th can be exchanged anytime until January 5th. If you have further questions regarding holiday shipping and returns, please contact our Customer Care team at 1-888-659-2005.

Returns Address:

TurquoiseJewelry.com 
8175 E Evans Rd #13851
Scottsdale AZ 85267
USA
1-888-659-2005

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Bracelet Measurements

SilverTribe uses the inner circumference and the opening of a cuff bracelet to get the final measurement. If the bracelet has an opening, you'll just add that length to the inner circumference (displayed in the bracelet image chart) to find the perfect fit for you.

It's important to remember that some bracelets, like cuff bracelets, are not adjustable. Trying to bend these bracelets so they fit could result in damaging the bracelet or losing stones.

Instead, you can use these charts to help you use our system and find the jewelry measurements that will be a perfect fit. For example, if the inner bracelet circumference measures approximately 5-1/4", you would add that to the 1-1/8" opening.

The simple additions (5-1/4 + 1-1/8) give you a 6-3/8 wrist size.

As a helpful hint, you can take a piece of string and wrap it around your wrist, then measure the length of the string with a ruler or a fabric ruler to find your measurement. Many jewelers say a quarter inch above or below will most likely still fit, it all just depends in your preference for tight or loose fitting jewelry.


 

Link Bracelet Measurements

We measure the length of the link bracelets a bit differently depending on what type of clasp it has. In the item listing, it will describe the number of links in the bracelet and how long each link is.
  • For Lobster clasp bracelets, we measure the length of the bracelet and subtract 1/8" from the full length.
  • Toggle bar and clasp bracelets, we measure the length of the bracelet and subtract 1/8" from the full length.
  • For Box clasp bracelets, we measure from the start of one box clasp to the right before the second clasp starts.

 

Necklace Jewelry Measurements

It can be difficult shopping for necklaces when you don't understand how the different sizes will look on you. We think it's easier to visualize how various necklace lengths will rest on your neck and chest. Keep in mind that these sizes are the average sizes, and can vary depending on your body type.
  • 16 inches: Choker length
  • 17-19 inches: At the collarbone
  • 20 inches: A few inches below the collarbone
  • 22 inches: At or above the neckline
  • 24 inches: Below the neckline

 

Ring Jewelry Measurements

We also offer most ring styles in various sizes. However, it's important to note that our store does not resize rings. If you choose to alter the rings from an outside jeweler, the item in question will not be returnable for cash, exchange, or credit either. Usually the sizing of rings are done before the stones are set, as they must quickly be heated and reshaped (which would damage any gemstones already set in the piece).

 

Jewelry Sizing Guide

The number one problem with online jewelry dealers is often size. One size never fits all. The world is composed of many different shapes and contours and finding the right look for you is all about perspective. SilverTribe.com will always accommodate the needs of our guests. We understand the frustration of other sites listing their details, but not how they'll look on you. That's why we decided to provide you with some useful visuals. All of our pieces have jewelry measurements (length and width) information listed. Once you find something you really love just refer to the images and size charts below to make sure they'll give you the look you want.
With these tools, you'll know how far a necklace will drape down, if your bracelet will be too loose or too tight, and much more. Planning the perfect ensemble is getting all about getting down to the fine details. How can you pick a necklace to go with your dress without knowing how far the pendant comes down?
The SilverTribe Jewelry Measurements page gives you all the information needed to find the jewelry that fits the way you need to complete your ideal ensemble.

Shipping

  • Complimentary ground shipping within 4 to 8 business days according to carrier.
  • Next-day and Express delivery options also available
  • Shipping time begins once the orders leaves our facility, not when order is placed.
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Easy and complimentary, within 30 days
  • See conditions and procedure in our return FAQs

 

If your purchase is not received in a timely manner, or is damaged in any way, please contact us immediately.

Customer Care:

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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